Terms of Service
1. Agreement to Terms
By engaging JMT Handyman Services ("we", "us", "our") for any home or outdoor maintenance services, you agree to be bound by these Terms of Service. These terms apply to all quotes, estimates, and services provided in the Republic of South Africa.
2. Quotes and Estimates
All quotes are valid for 14 days from the date of issue unless otherwise stated. Quotes are based on visual inspections and information provided by the client. Should unforeseen circumstances arise during the execution of the work (e.g., hidden structural damage, plumbing issues behind walls), we reserve the right to revise the quote. Any additional costs will be communicated and agreed upon before proceeding.
3. Payment Terms
A deposit may be required before the commencement of larger projects, specifically to cover the cost of materials. The remaining balance is due immediately upon completion of the work. We accept EFT (Electronic Funds Transfer) and cash payments. Late payments may incur interest in accordance with the National Credit Act.
4. Client Responsibilities
The client must ensure safe and unobstructed access to the work area. It is the client's responsibility to secure any necessary permits or approvals from Homeowners' Associations (HOAs) or local municipalities prior to the commencement of work.
Privacy Policy
Compliance with the Protection of Personal Information Act (POPIA)
1. Information We Collect
We collect personal information necessary to provide our services, including your name, contact number, email address, physical address, and details regarding your property and requested services. This information is typically collected via our website contact forms, WhatsApp, or phone calls.
2. How We Use Your Information
Your information is used solely to:
- Provide accurate quotes and estimates.
- Schedule and perform handyman services at your location.
- Communicate with you regarding your project.
- Process payments and issue invoices.
3. Data Security and Sharing
We take the security of your personal data seriously and implement reasonable measures to protect it from unauthorized access. We do not sell, trade, or rent your personal information to third parties. Information may only be shared with trusted subcontractors if necessary to complete your project, and they are bound by the same confidentiality standards.
Refund Policy
In accordance with the Consumer Protection Act (CPA) of South Africa
1. Workmanship Guarantee
We pride ourselves on the quality of our work. If you are not satisfied with the workmanship provided, please contact us within 7 days of completion. We will assess the issue and, if the fault lies with our execution, we will rectify the work at no additional labor cost to you.
2. Material Refunds
Refunds for materials purchased specifically for your project are subject to the return policies of the respective suppliers. If custom materials have been ordered or altered for your project, these costs are non-refundable.
3. Cancellations
If you cancel a scheduled service less than 24 hours before the agreed start time, a cancellation fee may apply. If a deposit was paid for materials that have already been purchased, the cost of those materials will be deducted from any potential refund.
PAIA Manual
Prepared in accordance with Section 51 of the Promotion of Access to Information Act
1. Introduction
This manual is published in terms of Section 51 of the Promotion of Access to Information Act No. 2 of 2000 (PAIA). It outlines the types of records held by JMT Handyman Services and the procedure to request access to these records.
2. Company Details
Business Name: JMT Handyman Services
Information Officer: John Mabutho
Email: info@jmthandymanservices.co.za
Phone: +27631302601
Location: Roodepoort, Ruimsig and surrounding areas, Gauteng, South Africa
3. Request for Access to Records
Requests for access to records must be made in the prescribed format as outlined by the Information Regulator of South Africa. Requesters must provide sufficient detail to enable the Information Officer to identify the record and the requester.
Disclaimers
1. General Liability
While JMT Handyman Services takes every precaution to ensure the safety of your property, we cannot be held liable for any pre-existing damage, structural weaknesses, or issues that arise from faulty materials supplied by the client. Our liability is strictly limited to the value of the services provided.
2. Website Information
The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website.
3. Third-Party Links
Through this website, you are able to link to other websites (such as social media platforms or WhatsApp). We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
